Stop charging credits for failed video generations.
James Chant
Today I kept getting a Internal Service Error 500 message on attempted generations. The generation failed and of course I was still charged for them. These burned credits are a little hard to keep taking, and make the service a bit unattractive to users. The service is cool and all, but its difficult justifying spending more money on credits when you know you are just going to be throwing a good hunk of them in the trash on failed generations. You want to be giving us a reason to want to give you more money, not reasons why its not a good idea to be giving you more. Doubt keeps more wallets closed than opened.
A
Anil Chandra Naidu Matcha
Ideally we refund the credits automatically when such an issue happens. Can you share the issue you faced over discord or our support email and we can get it checked.